Charcoal Face Wash

Return and Refund Policy

Thank you for shopping with us! We hope you love your purchase, but if for any reason you are not completely satisfied, we’re here to help.

Returns:

• Eligibility: You can return items within 14 days from the date of delivery. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

• Non-returnable items: Some items, such as personalized or perishable products, cannot be returned. Please check the product details to ensure it is eligible for return.

• Return Process: To initiate a return, please contact our customer support at [support@yourstore.com] with your order number and reason for the return. We will guide you on how to proceed.

Refunds:

• Refund Process: Once we receive and inspect your returned item, we will send you an email to notify you that we have received your return. If your return is approved, we will process your refund to the original method of payment.

• Timeframe: It may take 5-7 business days for your refund to appear on your bank statement, depending on your payment provider.

Exchanges:

• If you wish to exchange an item, you can return the original item and place a new order on our store.

Shipping Costs:

• Return Shipping: You will be responsible for paying for your own return shipping costs unless the item is defective or was sent in error.

• Original Shipping Costs: Original shipping fees are non-refundable, except in cases of defective or incorrect products.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will assist you with a full refund or exchange for the defective item.